Now Hiring - Customer Service/Sales Support in Jessup, MD

Position: Customer Service AdvocateFLSA Status: Non-Exempt

General Description of Position: The work of a Customer Service Advocate working with Victory Packaging is performed in an office environment connected to a warehouse facility involved primarily in the delivery, storage and staging of packaging supplies and associated materials.

Requirements:

• Six (6) months customer service experience or six (6) months experience in an office environment
• Analytical Skills - Highly effective analytical skills, ability to quickly identify and understand problems and select appropriate resolutions
• Interpersonal, verbal and written communication skills
• Fluency in English required, verbal and written; bilingual skills preferred for some locations
• Excellent speed and accuracy in data entry skills (prefer 60 wpm)
• Ability to create and edit documents in MS Office: Word and Excel
• Ability to identify issues and communicate with team or management
• Some college preferred

Essential Functions/ Job Duties:

• Responsible for completing computer work
• Responsible for communicating with customers
• Responsible for office stocking
• Answer phones and route calls
• Complete general computer tasks
• Communicate with customers via telephone, email and in person

Additional Functions/Job Duties:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
• Duties, responsibilities and activities may change at any time with or without notice

Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

The heaviest weight lifted by an Customer Service Advocate is a case of office supplies or office equipment weighing no more than 20 pounds

The frequency of lifting over the course of a normal workday would be classified as occasional. It is also important to understand weights lifted at greater frequencies are lighter in nature

Tools and equipment used and associated with the Customer Service Advocate position include, but are not limited to: Computer, printer, telephone, office supplies(paper, stapler, binder clips, reading and promotional materials)

Work Environment: Office Environment (Low to medium noise level)

Warehouse (Dust, Fumes, Mists, Gases, Poor Ventilation) / Mechanical

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Jessup, MD 20794: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: In person